Orders and Delivery

How do I place an order?
To place an order, select the products you wish to purchase and add them to your cart. When you're ready, proceed to checkout and follow the instructions to complete your purchase.

What payment methods do you accept?
We accept payments via credit/debit cards, including Apple Pay, Google Pay, Visa, Mastercard, Maestro, and AMEX.

How long is the delivery time?
Delivery time depends on your location and the selected shipping method, but we aim to deliver your order within 8–10 business days.

How much does shipping cost?
We offer free shipping on all orders.

Returns and Claims

How do I return an item?
If you wish to return an item, please contact our customer service within 14 days of receiving your order. See our Return Policy page for detailed instructions.

What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact our customer service immediately to initiate a claim. We offer repair, replacement, or a refund.

Account and Subscription

Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows for a faster and easier checkout in the future.

How do I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the newsletter signup field on our website. You'll receive updates on new collections and exclusive offers.

Products and Stock

Are the products on the website always in stock?
We strive to keep all products in stock, but some items may be temporarily sold out. If a product is out of stock, it will be indicated on the product page.

How do I know which size to choose?
Each product page includes a size guide to help you choose the right size. If you have further questions about sizing, please contact our customer service.

Contact and Support

How can I contact you?
You can reach us via email at support@rouges.com or by using the contact form on our website.

What are your customer service hours?
Our customer service is available 24/7, Monday to Sunday. We strive to respond to all inquiries within 24 hours.

Other

Do you have physical stores?
At the moment, we are an online-only store. We inform our customers about any upcoming pop-up stores or exhibitionsvia our website and newsletter.

Can I track my order?
Yes, once your order has been shipped, you will receive an email with tracking information.